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Dragon Medical

Real-time speech recognition

The Dragon Medical support team works hard to ensure you receive exceptional post go-live care. Contact us via one of the support channels identified here. Note that support in North America (N.A.) and Europe (EMEA) differ (see below).

Customer Login

Registered users can log into the iSupport site. You can find answers to your product questions as well as open and view technical support requests with iSupport.

iSupport Login
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Register for iSupport (N.A.)

Users and partners in North America can self-register.   Here

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Request iSupport Access (EMEA)

Partners in EMEA must request a user ID and password.   Here

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PowerMic Downloads

Downloads for PowerMic microphones.   Here

Dragon Medical Customer Support (N.A.)

Call 1-800-833-7776

Technical support from the Nuance Healthcare Solutions Support Center is provided for Dragon Medical customers who have a valid maintenance service agreement. An Authorized Contact (registration required) should submit an online Service Request from our iSupport web page. Telephone Support is for emergency assistance (24x7) and follow-up or escalation of existing Service Requests created through our web-based iSupport page. Remote access through the Internet to the customer computer requiring support may be required.

 

Dragon Medical Partner Support (N.A.)

Call 1-877-533-5494

Technical support from the Nuance Healthcare Solutions Support Center is provided only for certified Dragon Medical partners / VARs.  An Authorized Contact (registration required) should submit an online Service Request from our iSupport web page. Telephone Support is for emergency assistance (24x7) and follow-up or escalation of existing Service Requests created through our web-based iSupport page. Remote access through the Internet to the customer computer requiring support may be required.

 
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Dragon Medical

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