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The benefits

When the interaction starts with an effortless authentication process you’re free to deliver real value to the customer.

By the numbers

Your customer’s voice is analyzed for hundreds of unique characteristics that are then compared to the voiceprint on file.

Stronger authentication

By design, voice authentication overcomes the security issues facing knowledge-based authentication today.

at a glance.

  • Flexible multi-engine design delivering text dependent, text independent and text prompted voice verification
  • Language and accent independent
  • Unsurpassed algorithmic accuracy proven by third parties
  • Web Service interface, VoiceXML
  • Multi-site scalability and high-availability
  • Proactive fraudster detection
  • Anti-spoofing capabilities that include playback and liveness detection
  • Enhanced customer experience
  • Reduced fraud
  • Improved operating efficiency through increased self-service usage
  • IVR Authentication
  • Mobile App Authentication
  • Web Transaction Verification
  • IT Helpdesk Identity Verification
  • Remote Employee Validation
  • Password Reset
  • Financial Services
  • Telecommunications
  • Government
  • Enterprise Security
  • Insurance
  • Healthcare

How it works.

VocalPassword provides voice platforms, web servers and authentication servers with identity verification capabilities through the use of voice biometric matching engines. Once the customer’s voice is captured speaking the passphrase, the audio is transferred to VocalPassword along with a claimed identity. The captured voice is then compared with the relevant stored voiceprint and a verification result is provided by VocalPassword. In parallel, the captured voice is also compared to a fraudster voiceprint database, also known as a blacklist, to check if the voice belongs to a known malicious individual.

To enroll a voiceprint in VocalPassword the customer is asked to speak the passphrase three times.

To verify an individual, VocalPassword compares the spoken passphrase to the relevant stored voiceprint.

Dive even deeper.

Demos and videos.

Talk to us about VocalPassword and unlock the value of your customer’s voice.

Engage us
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