Nuance Dialog Modules are prepackaged, reusable, highly configurable VoiceXML speech application building blocks which feature the built-in experience of our Professional Services team. Advanced Dialog Modules use multiple steps and sophisticated techniques to complete more complicated collection tasks such as a full name or email address. The modules are licensed separately.
Recognizing alphanumeric strings is a challenge, since so many letters and numbers sound alike. This module uses dialog techniques such as chunking, correction and realignment to break the collection task down into smaller steps.
Email addresses are a more specific spelling challenge. If this module doesn’t recognize the email address in one try, it separates the task into information before and after the at-sign, using techniques from the spelling dialog module.
Using a database of one million names from census data and other sources, this module collects first and last names independently. It can also allow the caller to spell their name to improve your success rate. Available for select countries.
Using an address database, this module collects city/state, postal code, and street address information. It understands alphanumeric apartment numbers such as 32-B. You can also subscribe to receive monthly updates. Available for select countries.