Per usual the Nuance training was outstanding. I thought you did a great job keeping us on track and delivering the content in an amusing and interactive way.
Nuance Speech University offers training classes, learning paths and certification programs designed to transfer our best practices and solution knowledge to our customers and partners. A team of instructors who’ve already ‘walked the walk’ on speech projects deliver hands-on, real-world courses to help you install, build, manage and maintain successful contact center speech applications.
Our curriculum includes nearly 20 courses, divided into three levels, as summarized below.
Our 100 level QuickStart package teaches your team networked speech application basics and prepares individual team members for advanced courses targeting their particular skill sets. The QuickStart package includes five 90-minute modules delivered via the Web using the latest in instructional design strategies and software to ensure an outstanding user experience.
The 200 level classes establish the foundational knowledge needed by each member of your speech team including operations and support, working directly with elements of the user interface design, updating the grammars or tuning and analysis of deployment data.
For 300 level classes you work with Speech University staff to customize advanced skills development classes using your actual application design specification, grammars, and deployment data.
At the 300 level, Speech University recommends workshops that build on the information offered in 200 level classes and that add workshop activities using your design, your code, and/or your deployment data, and addressing issues or questions directly applicable to your applications and your customers. Contact us to discuss a customized curriculum targeting the precise needs of your team members.