Nuance Speech University:
Expanding The Skills Of Your Team

Training and Certification for Our Contact Center Customers and Partners

Nuance Speech University offers training classes, learning paths and certification programs designed to transfer our best practices and solution knowledge to our customers and partners. A team of instructors who’ve already ‘walked the walk’ on speech projects deliver hands-on, real-world courses to help you install, build, manage and maintain successful contact center speech applications.

Our curriculum includes nearly 20 courses, divided into three levels, as summarized below.

Nuance Speech University Enables Your Team To:

• Ensure efficiency throughout the project lifecycle
• Define strategies to reduce debugging time
• Learn to effectively analyze and interpret deployment data
• Write and test grammars using Nuance tools
• Write prompts that employ best practices for user interface design
• Increase self-sufficiency on speech tools and processes
• Plan for key deliverables throughout the speech application lifecycle
• Create a great service reputation for your business

Speech University Curriculum

Our 100 level QuickStart package teaches your team networked speech application basics and prepares individual team members for advanced courses targeting their particular skill sets. The QuickStart package includes five 90-minute modules delivered via the Web using the latest in instructional design strategies and software to ensure an outstanding user experience.

The 200 level classes establish the foundational knowledge needed by each member of your speech team including operations and support, working directly with elements of the user interface design, updating the grammars or tuning and analysis of deployment data.

For 300 level classes you work with Speech University staff to customize advanced skills development classes using your actual application design specification, grammars, and deployment data.