Speech self-service systems reduce your operating costs and agent handle times without sacrificing the care you show your callers. Our industry-leading solutions and technologies deliver natural, intuitive speech-based interactions that customers love.
Learn more about our speech-based technologies:
- Nuance Recognizer: Our ninth-generation Automatic Speech Recognition (ASR) engine delivers the industry’s highest recognition accuracy even as it encourages natural, human-like conversations that create more satisfying self-service interactions with your customers. Learn more about Recognizer.
- Nuance Natural Language: Our natural language technology teaches your speech system to be more forgiving and understand more caller responses, allowing your IVR to simply ask the question "How can I help you?" Learn more about Natural Language.
- Nuance Vocalizer: This complete spoken output engine provides seamless conversations so you can tell your customers anything they need to hear. Learn more about Vocalizer.
Improve Customer Experience
Automate More Calls
Proactively Reach Customers
Speech-enable Your IVR
Serve Mobile Customer Needs
Securely Authenticate Callers
Develop a Multi-channel Strategy
Define a Contact Center Roadmap
Have questions? Need more information?