Speech-enable Your IVR

Speech self-service systems reduce your operating costs and agent handle times without sacrificing the care you show your callers. Our industry-leading solutions and technologies deliver natural, intuitive speech-based interactions that customers love.

Nuance solutions and services that can help you speech-enable your IVR:

• Inbound Solutions: Leverage industry-leading speech technology to answer inquiries, take orders and collect payments—saving you money by handling repetitive tasks. Learn more about our Inbound Customer Service Solutions.

     Learn more about our speech-based technologies:

- Nuance Recognizer: Our ninth-generation Automatic Speech Recognition (ASR) engine delivers the industry’s highest recognition accuracy even as it encourages natural, human-like conversations that create more satisfying self-service interactions with your customers. Learn more about Recognizer.

- Nuance Natural Language: Our natural language technology teaches your speech system to be more forgiving and understand more caller responses, allowing your IVR to simply ask the question "How can I help you?" Learn more about Natural Language.

- Nuance Vocalizer: This complete spoken output engine provides seamless conversations so you can tell your customers anything they need to hear. Learn more about Vocalizer.
 

• Business Consulting: Our Business Consulting team delivers strategic guidance and actionable roadmaps to help companies like yours speech-enable IVR systems and deliver exceptional service experiences. Learn more about Nuance Business Consulting.
  
  
• Professional Services: Our Professional Services team provides a full range of services to help you plan, design, develop, deploy and optimize speech-enabled customer service solutions. Learn more about Nuance Professional Services.