Develop a Multi-channel Strategy
One of the biggest drivers to delivering an effortless, intuitive self-service experience is the ability to solve customer problems in the channel they want at the time they want to use it. Customers need and want these natural, cohesive customer service interactions over the Web, mobile and voice. We can help you create a solid multi-channel strategy and deliver the platform to enable it.
Nuance solutions and services that can help you create a multi-channel strategy:
- Multi-channel Solutions: Increase the value of every customer contact by integrating inbound IVR interactions with multi-channel proactive communications, engaging customers with smarter automated conversations that solve more customer problems with fewer calls. Learn more about Nuance Complete Care.
- Business Consulting: Our Business Consulting team will work with you to develop an actionable multi-channel strategy, including cross-channel experience assessments and roadmaps, that aligns with your business goals and key contact center initiatives. Learn more about Nuance Business Consulting.
- Professional Services: A full range of services to help you plan, design, develop, deploy and optimize customer service across all your channels. Learn more about Nuance Professional Services.